Return, exchange, damaged product, and refund handling rules.
These pages are written for customer clarity. Final decisions are confirmed by Sardar Trader support according to product condition, supplier policy, and order record.
Return Eligibility
- Return requests should be made within 7 days of delivery for eligible products.
- The product must be unused, undamaged, complete, and in original packaging.
- Invoice, warranty card, accessories, manuals, and original packing should be available.
- Installed, used, damaged, or incomplete products may not be accepted for return.
Damaged Or Wrong Product
If the delivered product is visibly damaged, incorrect, or missing accessories, contact Sardar Trader support as soon as possible with order number, photos, and delivery details.
Non-Returnable Cases
- Products damaged by misuse, voltage fluctuation, water, accident, or unauthorized repair.
- Products installed or used after delivery, unless verified as eligible under brand warranty.
- Opened consumables, special-order items, customized items, and clearance products where return is not offered.
- Batteries, bikes, and solar products after installation unless a valid supplier or warranty issue is confirmed.
Refund Process
Approved refunds are processed after product inspection and confirmation. Refund method and timing depend on the original payment method, bank processing time, and business approval.
Exchange
Where possible, eligible products may be exchanged for the same model, another model, or store credit after price difference and availability are confirmed.